<<< short version, no they just added some new layers of authentication that may not play nice with every device>>>
Anyone else been to the site recently? Initial login seemed alright and normal but then things seem to get weird. When I go to do anything like pay bill or view policy I get a pop up I don't recall seeing in the past that seems to be an extra verification step. I guess that's getting to be pretty common but it seems like its asking for more than the usual amount of information and then gives back an error. Basically several red flags when it comes to online security. Just wanted to see if anyone else had run into this and warn others that there could be something going on. I'm no online expert so I have no idea if its just me or some sort of re direction to a fake site or if they have some sort of issue.
I did try calling which I normally don't do so don't know if things are different there or not. Its the usual stupid computer answering say what you want crap that eventually says you may have to wait because we are experiencing very high call volumes. I tried to look and see if the phone number I have on my paperwork is the same as the website that took me to the fishy login and can't find a phone number on the site. If this is all legit then it kinda sucks that they have their company and website designed to be as inhuman and scam like as possible.
I don't log into Hagertys as I don't trust them to adequetely police their technology. The internet is still the "wild west" and the authorities do little to go after the bad guys and punish them. So it is best to avoid most of this. As TJ pointed out it can become confusing trying to determine what is fake and what is legit. That, coupled with AI and a lack of human contact with users of a platform when problems arise, make things really frustrating especially for those who are not tech savy. As Officer Ripley asked in James Cameron's ALIENS, "Have IQs suddenly dropped"? The answer seems to be "yes". I have noted that as I age communication skills among the general population is dropping which further complicates remedying these problems. Scams are sadly one of the reasons why this CLC Forum was changed to paying members only. Looking forward to learning what other members have experienced with Hagertys site. Clay/Lexi
P.S. I did run into this sort of thing recently when I bought a new printer. Long story short, I think the manufacturer may have contracted a third party to engage in trouble shooting for new product purchasers. There was no warning from the manufacturer that you may be dealing with another entity to assist in set up. Another possibility was that this 3rd party website has since been sold and I wound up dealing yet with someone else! Even the techies at the computer shop where I bought the printer were surprised and of no help. Tech people usually are not the best communicators to the "great unwashed", as has been my experience. Wonder if this Hagertys thing you ran into is one of these (hopefully) "legit" 3rd parties operating on behalf of them? :(
Hopefully someone else has some recently experience one way or another.
Ya I have heard of the 'printer support' scam. That's kinda what I wonder if whats going on here. Somehow I got onto a spoofed site? Whats really annoying and extra confusing is how the stuff you would think is really important to be secure seems to have pretty basic steps and requirements that for the most part seem to work fine. Then you can get something that most people would consider fairly minor with very limited potential for damage and you got to change your password every couple weeks and multi step authentication. Those sorts of sites have way more of my 'data' than the important ones because of their stupid high level of 'security'.
I called Hagerty (21 year client) and a Rep confirmed they've added a 2nd Level Verification to try to better serve client's information.
Using the 877-922-9701 phone number for Hagerty, I just indicated wanting to 'Add or Remove a Vehicle from my Policy'. Had to wait a couple minutes to speak to the Rep but at least that method gets me to a human fairly quickly. If they are not the appropriate person to answer my question they can then transfer my call.
TJ - give Hagerty a call and try this method. They should be able to assist you to resolve the 2nd level verification error you are encountering. I'll log into my account this evening to see more what its about.
Its been a long time since I called Hagerty; selected to have an Agent represent us with them. Chris Beltz, longtime CLC Member has been great in managing our policy. He's offered suggestions about adjusting deductibles, reviewing values, etc.
I guess its good to hear that its legit as opposed to me having to go into lock down mode. Also now others will know the changes are legit and its possibly gonna be flaky with some computers.
The one thing that didn't make me go to lock down right away is the initial login did come up with my name which you would not have directly got with my login info. That's what made me think it was either them or at least their data and not just a total random spoof site.
Good morning TJ,
I just logged in to Hagerty an hour ago to drop a car and add another, I had no trouble. My password manager entered my email and password. All my information was there, a few clicks I got everything done I needed doing. I received immediate confirmation of my actions by email.
My experience with the phone centers has been good. My call has always been picked up immediately and after a minute of legal jargon, then Courteney and a tune. an agent comes on quickly.
I have faith in Hagerty and their security protocols. So someone could find out I have a couple of old cars. In exteremess, get a policy number and file a alse claim, Hagertys' security protocols will catxch it. I have no sensitive information on their site. No DL number no SS number number, no financial information or cc numbers Additonally my ISP is masked by a VPN. My contact information is available from White PAges and many other public information paysites and information gathering sites just as almost everyones' . For a buck ninety five you can get twenty four hours of online searching anyone and get court records, former addresses and the like. You are more vulnerable on FB, Instagram and other social media sites than you are on Hagerty Insurance.
If you are serious about anaynaminity spend a few bucks on INCOGNI a data broker removal service. It's 2025, data is power and it ain't gonna change no matter how much we rail against it.
tony
Tony, when you logged in you didn't get an additional pop up when you actually tried to do something asking for more information? I believe the options were something like phone number, account number, and one other thing, maybe email.
That where I got concerned that it was asking for phone number and birth date, it looked like birth date was required no matter which method you choose. All things they already know so why they asking me to type it from scratch, that was the red flag. That's the sort of thing a spoof site asks because they don't yet know any of that stuff. What I see on other sites is it will say 'we will send a text code to the phone number on file ending in 123'.
No, I didn't TJ,
I just tried it again on the main Hagerty site, the first listed first on Google search. I got entirely different pages than I did this morning. I did it in the morning and didn't post my first reply until this evening.
THe new page has all my information in an entirely new format. When I logged in I get a page, Manage policies on a plain white background in the top right corner > manage policies and a page comes up with all my information. Name, phone, policy numbers, cars insured and a menu box on the left, containing a list of options, make payment, add a vehicle, etc. THere was no two tier verification.
tony
I just switched to Hagerty a week ago after my 20 year relationship with my current carrier was priced out of the marketplace. I did it all online in just a few minutes. Later, I tried to call them for some additional information and the call went to some caterwauling noise and I just hung up.
I figure if they make their customers listen to crap like that, the people that answer the phone can't be much more intelligent.
Quote from: tcom2027 on April 23, 2025, 12:26:53 AMI just tried it again on the main Hagerty site, the first listed first on Google search. I got entirely different pages than I did this morning.I did it in the morning and didn't post my first reply until this evening. THe new page has all my information in an entirely new format. When I logged in I get a page, Manage policies on a plain white background in the top right corner > manage policies and a page comes up with all my information. Name, phone, policy numbers, cars insured and a menu box on the left, containing a list of options, make payment, add a vehicle, etc. THere was no two tier
This sounds like what I got except its still strange it didn't ask you for information. For me the only sign it actually knows me is my name in the upper right.
I know its a thing where people sneak into the google results and basically copy the site you think you are going to including the name in the address box. You then get a log in screen where you type in your login and password which they don't know yet. They then make it look like you logged in but don't give anything specific and the user just thinks something is just updated.
You click to do something and its this additional security setup where it asks you to enter more personal information. You enter it and maybe it does something or just gives you an error. Now they have your log in and password for the site they were spoofing plus more information that with a little AI or brute force trying variations may give them access to other sites and accounts. Its not that someone could then log in and pay or cancel your insurance its that they now have more detailed information that could get them into your other stuff.
That's pretty much what it looked like and felt was happening to me. I'm not saying anything bad was happening or that Hagerty is doing anything wrong just giving an example of how these scams work and when you should beware. Same sort of thing can happen with phone numbers if you search online for them so try to use a phone number off a printed bill or that you saved rather than one off the internet.
I just thought of another reason a site/company like Hagerty could be an easy target for scam and spoofers, Its an easy name to misspell. Hagarty? Hagertey? Hopefully Hagerty owns the commonly misspelled domain names and if you directly type those in they direct you to the correct site but if you just do a search for those that is harder to control. Who actually types the full site names anymore, just search and click on the one that looks legit right?
I just checked and I did spell it right... so that wasn't my problem. I also tried other spellings in google and at least today they appear to want to take me to the correct site, at least today. Yesterday? Who knows?. Again not saying they have an issue just trying to point out the sorts of things that can happen.
Hagerty is likely a good example of just the right size company to have enough traffic and perhaps an older easier to fool demographic as their majority customer base but are not big enough that a company the size of google really cares that much. If it was say Pepsi that someone was trying to re direct in the search results I bet they would be on it right away but with smaller companies it would likely take time once they even know its a problem.
Makes sense to me. Clay/Lexi
Is it just me or is their site and the way it operates just a complete hassle and raises every red flag about scams? I finally got in but it wasn't an easy process and I think their site is terrible. Every time you go to a different section you seem to have to re enter a bunch of information and there doesn't seem to be a return to the home base screen where you can then select other options.
After 10 mins on the phone the support person could not confirm or deny that the site only works with Chrome or Edge. I flat out asked are those the only supported browsers? No straight answer so I pulled out a windows machine I prefer not to use for this sort of thing and finally got in.
Interestingly when I use edge or chrome and try and type in the hagery.com it seems to force me to a search and the first 3 sites that come up are not hagerty, the first one I hit appears to possibly be an insurance company but pretty sure it wasn't them. At least I didn't have that issue with my regular computer. Maybe its cuz I don't use edge? I use chrome a little but have not gone all custom so its pretty much defaults. Maybe that's why it wants to search instead of go to a site I actually type in?
I just hate it because it used to be so easy to deal with them. Makes me wonder how much fun it would be if I actually had a claim. They don't especially want to seem to take my money so I really doubt they would want to give me any.
Go back and read your post. It maybe a simple misspelling of the website or a misspelling of your post. I zip right in.
When you go to different sections like pay bill or print id cards does it appear to take you to a different website where you then have to re enter several pieces of information you have already entered for this session? And this is all after the initial login?